The short answer
Written frequencies, named response times, an asset register in your name and monthly reporting — not the discount.
Most maintenance contracts are sold on price and judged on paperwork. The documentation is what you are actually buying.
How it is done
- Every covered task with an interval written against it
- Response targets separated into routine, urgent and emergency
- An asset register held in your name so the record follows the property
- Monthly reporting against the schedule, not on request
Why it matters
Without those four things a contract is a retainer with good intentions. With them, both sides can see what was agreed and whether it happened.
questions
Asked about this
It should define the response target for them. What the visit covers should be scoped so nobody is negotiating at three in the morning.
A year, with a review at six months. The first plan is always slightly wrong in both directions.
references
Background reading
- Facility management — Wikipedia
- Preventive maintenance — Wikipedia